Frequently Asked Questions

Below is a list of our most frequently asked questions. If there’s something you can’t find here, please contact us using our contact form.

 

Q) How do I Login?

A) Click on login/register in the upper right corner. If you don’t have an account yet, please create one first.

 

Q) How do I Become a Creator?

A) Once you have an account created with us, you will be able to upgrade your account to a creator.

 

Q) How do I change my profile image?

A) Your profile image is linked to your gravatar image. If you don’t have one setup yet, please go to https://gravatar.com. It’s completely free and will be linked to your email address.

 

Q) My download disappeared from my account.

A) If you purchased or downloaded a free map, it’s possible that the creator may have deleted it as they have the right to update/delete their own creations at any time.

 

Q) I ordered a height map but there is no link available.

A) If you recently ordered a height map but did not receive a download link, please contact us so we can look into it. It’s possible that the creator may have updated/changed the file.

 

Q) How do I get a refund on my order?

A) Since all orders are digital downloads and creators are able to set/adjust their price at any time, we do not offer refunds.

 

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